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Privacy Policy and Terms of Use

​Passaporte Acessível LTDA

Última Atualização: 20 de agosto de 2025

1. Data Collection and Use

 

 

1.1 Information collected

 

We may collect personal data in the following ways:

 

  • Registration data: name, e-mail, phone number and password for account creation;

  • Profile information voluntarily provided: whether the user has a disability or works in the tourism sector, used exclusively to personalize the app experience;

  • Navigation data: IP address, device type, operating system, date and time of access;

  • Geolocation: real-time location (with consent), used to display accessible places nearby and personalize the experience;

  • Preferences and activities: favorites, reviews and interactions;

  • Notifications: technical identifiers (tokens) for push notifications.

 

 

1.2 Use of information

 

Collected data will be used to:

 

  • Provide and improve Passaporte Acessível services;

  • Personalize the user experience and send relevant notifications;

  • Allow users to review accessible places (login required);

  • Perform maintenance, security and troubleshooting;

  • Comply with legal and regulatory obligations.

 

 

2. Data Sharing

 

We do not share personal data with third parties, except:

 

  • When required by law or court order;

  • Service providers such as:

     

    • Google Firebase (authentication, data storage and notifications);

    • Google Maps (maps and geolocation);

  • In case of corporate changes (merger, acquisition, transfer of assets).

 

 

3. Storage and Security

We apply security measures such as encryption and secure protocols. However, no system is completely immune to risks.

 

 

4. Cookies and Similar Technologies

We may use cookies or similar technologies to enhance user experience. Users can disable cookies in browser/device settings, but this may limit functionality.

 

 

5. User Rights

Users may:

 

  • Request access to personal data;

  • Correct inaccurate or outdated information;

  • Request account deletion;

  • Withdraw consent at any time.

 

Requests can be made by e-mail (below).

 

 

6. Terms of Use

 

6.1 Eligibility

By using the app, users declare legal capacity. Minors must have parental consent.

 

6.2 User Responsibilities

  • Provide true and updated information;

  • Use the service lawfully;

  • Keep login credentials confidential;

  • Understand that some features (such as reviews) require an account.

 

 

6.3 Limitations of Use

Passaporte Acessível aims to provide accessibility information. We are not responsible for misuse or external technical issues.

 

 

7. Intellectual Property

All content (texts, brands, logos, images, code, etc.) belongs to or is licensed to us. Reproduction without authorization is prohibited.

 

 

8. Third-Party Links

Our app may contain links to third-party sites. We are not responsible for their content or privacy practices.

 

 

9. Policy Updates

We may update this Policy at any time by posting the new version on our website.

 

 

10. Applicable Law

 

This Policy complies with the Brazilian General Data Protection Law – LGPD (Law nº 13.709/2018) and the European General Data Protection Regulation – GDPR (Regulation EU 2016/679).

 

 

11. Contact

 

For questions or requests, contact us at:

 

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